ClickPredictions: Learn to Listen and Engage
Posted by February 8th 10
We asked Ian Lurie "What are key marketing trends and predictions for 2010? What actions should marketers take in 2010?"
Ian Lurie is chief internet marketing strategist at Portent Interactive. He is also the author of Conversation Marketing: Internet Marketing Strategies.
Ian Lurie
Blog Conversation Marketing Twitter portentint
"Twitter is a vast-self answering community. It’s also the ultimate search engine."
Ian Lurie's Marketing Prediction for 2010
Twitter is going to overtake Yahoo! and Bing for search market share. Yeah, you hear me: Search market share. As Twitter's user base grows, more and more folks go there to ask questions, and get answers. It's a vast, self-answering community. Search the community, find your answers. More and more users are figuring that out, and Twitter search is gaining popularity as THE place for current answers to all kinds of questions, from "what's a good place to eat on 1st Avenue?" to "How do I fix a bug in Windows 7?"
Ian Lurie's Marketing Action for 2010
Marketers need to learn to listen and engage. That means doing more than paying those verbs lip service. You must look at Twitter and similar communities as more than another spam vehicle. Learn to truly get to know your customers, understand when they need help, and then deliver it to them. News that you 'get it' will spread beyond your own small circle of customers and friends to the community at large, and you'll start getting results.
Recommended Resources
Over to you...
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